Returns & Refund Policy

We want you to love your Marla Studio purchase, and if you don’t we offer returns for eligible products within 15 days of receiving your items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at andrea@marlacielo.com. Please include your name, order number and billing zip code in the email request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, or otherwise fully unpackaged
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gift recipients will receive a store credit for eligible returns. This store credit can be used to exchange a gift for any other item on our site.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return. Upon acceptance of the return, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.

Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping fees will not be refunded.

If more than 15 business days have passed since we’ve approved your return, please contact us at andrea@marlacielo.com.